About our Business
Gryphon Black Law Limited (trading as Gryphon Black) is registered as a Limited Company in England and Wales under number 11476668.
Our registered office address is 5 Chancery Lane, London WC2A 1LG.
Gryphon Black is authorised and regulated by the Solicitors Regulation Authority. Our SRA ID number is 655048.
As required by the Solicitors Regulation Authority, Gryphon Black has professional indemnity cover. In accordance with the disclosure requirements of the Provision of Services Regulations 2009, details of Gryphon Black Limited’s compulsory professional indemnity insurance in England and Wales are as follows. Our insurers are Axis Specialty Europe SE of 1st Floor, 52 Lime Street, London EC3M 7AF. The policy number is B0621PGRYP000622.
Our solicitors are required to comply with the Solicitors Regulation Authority Code of Conduct.
Any information given on employment or other law contained on this website is given in summary or is intended as guidance only. Anyone with a legal problem or issue, or wanting to understand how the law applies to them, should in all cases take detailed legal advice.
Complaints Procedure
We try to provide the best possible service and professionalism to all our clients. However, if you are concerned about any aspect of the service and/or advice you have received or about any invoice you should tell us as soon as possible. We will address any issue or problem by having a fair, quick and efficient complaints procedure which will not involve any cost to you.
Who to contact about your complaint
In the first instance we ask that you contact Allison Grant, the lawyer who is dealing with your matter. You can contact Allison by phone on 0789 1103 189 or by e-mail at ag@gryphonblack.com or by letter to 5 Chancery Lane, London WC2A 1LG.
What will happen next
We will promptly confirm receipt of your complaint. We will also carry out an investigation into the matter and the date by when we will let you have our detailed response. In some circumstances we may need to ask you for further information so that we can deal with your complaint fully.
We will ensure your complaint is properly investigated and the issues raised by you objectively considered.
If you would like to have a meeting to discuss your complaint, we can arrange this for a mutually convenient time. You will receive a follow-up letter within 7 days of that meeting.
You should allow us at least 8 weeks to resolve your complaint, or have received our final response letter, before taking your complaint to the Legal Ombudsman.
Legal Ombudsman and Solicitors Regulation Authority
If we have not dealt with your complaint to your satisfaction after that time or at the conclusion of the complaints process and you wish to make a referral, the Ombudsman can be contacted by post at: PO Box 6806 Wolverhampton WV1 9WJ or by email at: enquiries@legalombudsman.org.uk or by telephone on +44 (0)300 555 0333.
The time limit for referral of complaints to the Ombudsman is six months from the date of our final response letter. Please note in addition that any referral to the Ombudsman must be made no later than one year from the date of the act or omission being complained about, or if outside this period, within one year from the date when you should have realised that there was cause for complaint.
See legalombudsman.org.uk for further information.
If your complaint concerns an invoice, you may also apply to the court for an assessment under Part III of the Solicitors Act 1974.
We are obliged to inform you that alternative complaints bodies (such as ProMediate at enquiries@promediate.co.uk) exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. We do not agree to use the service as we believe the specialist Legal Ombudsman to be the most appropriate body.
You can also raise your concerns with the Solicitors Regulation Authority if you are concerned about this firm’s professional conduct. Please use the link for information to help you contact the SRA.